Contact Us
We're Here to Help
At DUJRID™, we want every part of your shopping experience to feel clear, convenient, and reassuring. Whether you need help with an order, have a question about a bracelet, or would like more information before making a purchase, our customer support team is here to assist.
Please reach out using any of the contact methods below. To help us understand your request, include as much relevant information as possible when sending your message.
Get in Touch
Email Support
For product questions, order inquiries, or general assistance, contact us by email.
Phone Support
Prefer to speak with someone directly? You can reach our team by phone.
+86 18575269267
Business Address
Suzhou Anlixun Technology Co., Ltd.
Room 107, No. 44-46 Wangwu Road, Wuzhong Economic Development Zone, Suzhou
China
Customer Service Hours
Our customer service team is available daily during the following hours.
Monday – Sunday: 8:00 AM – 10:00 PM
Time Zone: Pacific Time (US & Canada), GMT−08:00 during standard time and GMT−07:00 during daylight saving time.
Please allow additional time for a response during busy periods or when your inquiry requires further review.
How We Can Assist You
We're happy to help with a range of customer service matters, including:
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Order Assistance: Questions about an existing order or its status.
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Product Information: Clarification about bracelet designs, available options, and listed product details.
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Shipping Inquiries: Questions about delivery arrangements and shipping updates.
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Returns and Refunds: Guidance on return requests and applicable refund procedures.
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General Questions: Other inquiries related to shopping with DUJRID™.
For questions involving returns, shipping, or refunds, please refer to the applicable policy page for the relevant terms and procedures.
Help Us Assist You Faster
When contacting our team about an existing purchase, please include your order number, the email address used at checkout, and a brief description of your concern.
If your inquiry relates to a product, including its name or a relevant description can also help us identify the item more efficiently.
For your privacy, please do not send passwords, full payment card details, or other sensitive financial information by email or text message.
Thank You for Choosing DUJRID™
We appreciate your interest in DUJRID™ and the opportunity to assist you. Whether you're exploring our bracelet collection or need help with an existing order, we're committed to making your experience as straightforward as possible.
We look forward to hearing from you.
DUJRID™ Customer Support
Email: service@dujrid.com
Phone: +86 18575269267
Customer Service Hours: 8:00 AM – 10:00 PM daily
Time Zone: Pacific Time (US & Canada), GMT−08:00 during standard time and GMT−07:00 during daylight saving time.
Website: https://dujrid.com