Contact Us

We're Always Happy to Hear From You

At DUJRID™, a great shopping experience goes beyond discovering a beautiful bracelet. We want you to feel informed and supported whenever you shop with us.

Whether you have a question about a product, need assistance with an order, or would like clarification before making a purchase, our customer service team is available to help.

Choose your preferred contact method below, and let us know how we can assist.

Connect With Our Team

Email Us

For product inquiries, order-related questions, or general assistance, please contact our support team by email.

service@dujrid.com

When possible, include a clear subject line so we can better understand the purpose of your inquiry.

Call Our Support Team

If you prefer to contact us by phone, you can reach us at:

+86 18575269267

Please contact us during our published customer service hours.

Our Business Address

Suzhou Anlixun Technology Co., Ltd.

Room 107, No. 44-46 Wangwu Road, Wuzhong Economic Development Zone, Suzhou, China

Customer Service Hours

Our support team is available seven days a week to assist with customer inquiries.

Monday – Sunday

8:00 AM – 10:00 PM daily

Please allow reasonable time for your inquiry to be reviewed, particularly when additional order information is needed.

What Can We Help You With?

We're here to make it easier to shop with DUJRID™. You can contact us regarding:

Product Questions — Ask about bracelet designs, colors, available options, or information listed on a product page.
Order Support — Request assistance with an existing purchase or an order-related concern.
Shipping Information — Get guidance on delivery arrangements and available shipment updates.
Returns and Refunds — Ask about the applicable procedures and requirements for a return or refund.
General Assistance — Contact us with other questions about your shopping experience.

For shipping, return, and refund inquiries, please also review the relevant policy pages on our website for the applicable terms.

Before You Contact Us

A few details can help us identify your request more efficiently.

If your message concerns an existing order, please include:

Your order number, if available.
The email address used when placing the order.
The name of the product concerned.
A short explanation of the issue or assistance you need.

If your inquiry concerns a product you have not yet purchased, simply provide the product name and your question.

For your security, do not include passwords, full payment card numbers, or other sensitive financial information in your message.

We're Here to Make Things Easier

We appreciate every customer who chooses DUJRID™. Whether you're exploring our bracelet collection, choosing a gift, or following up on an order, we're committed to providing clear information and helpful customer support.

Thank you for visiting DUJRID™. We look forward to assisting you.