Terms and Conditions

Last Updated: October 23, 2026

Effective Date: October 23, 2026

Welcome to DUJRID™.

These Terms and Conditions (“Terms”) govern your access to and use of dujrid.com, including browsing our product collection, placing orders, making payments, and communicating with our customer support team.

The DUJRID™ online store is owned and operated by Suzhou Anlixun Technology Co., Ltd. References to “DUJRID™,” “we,” “us,” or “our” in these Terms refer to the brand and its operating company, as appropriate. “You” and “your” refer to visitors and customers using our website.

By accessing our website or placing an order, you agree to the provisions applicable to your use of the store. These Terms should be read together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Payment and Security page, and other applicable policies published on our website.

If you do not agree with these Terms, please discontinue use of the website. Nothing in these Terms limits any mandatory rights you may have under applicable law.

1. Business Identity

For transparency, our business information is provided below.

Brand / Trademark: DUJRID™

Website: https://dujrid.com

Owner: Ding Jing

Legal Company Name: Suzhou Anlixun Technology Co., Ltd.

Business Address: Room 107, No. 44-46 Wangwu Road, Wuzhong Economic Development Zone, Suzhou, China

Customer Support Email: service@dujrid.com

Customer Service Phone: +86 18575269267

Customer Service Hours: 8:00 AM – 10:00 PM daily

The company identified above operates the DUJRID™ online store and handles customer inquiries relating to purchases made through the website.

2. Eligibility and Responsible Use

By placing an order, you confirm that you are legally permitted to enter into the transaction under the laws applicable to you.

You agree to:

• Provide accurate and complete information during checkout.

• Use a payment method you are authorized to use.

• Enter a delivery address where the order can reasonably be delivered.

• Use the website only for lawful purposes.

• Comply with these Terms and applicable legal requirements.

Where a parent or legal guardian's consent is required by law, that requirement must be satisfied before a purchase is made.

We may take reasonable steps to address suspected fraudulent activity, unauthorized purchases, or misuse of our website, subject to applicable law.

3. Product Information and Presentation

DUJRID™ offers bracelet designs and related fashion accessories. Product pages may include descriptions, photographs, prices, available options, design details, dimensions, materials, and care information where such details are available.

We make reasonable efforts to present product information clearly and accurately. However, certain visual differences may occur because of lighting, photography, display settings, or screen calibration.

For example, colors and reflective decorative details may appear slightly different across devices. Such differences do not automatically establish that an item is defective or materially inconsistent with its description.

Please review the relevant product listing before purchasing. Specific materials, dimensions, fastening methods, and other product characteristics should be assessed using the information provided for that individual item.

Nothing in this section limits your rights concerning products that are defective, incorrect, or otherwise fail to meet applicable legal requirements.

4. Product Availability

Products are offered subject to availability.

We may update product descriptions, available variations, prices, or inventory status as necessary to reflect changes in our collection and store operations.

Adding an item to your cart does not necessarily reserve inventory or guarantee that the item will remain available until checkout is completed.

If a product becomes unavailable after an order is submitted, we may contact you to discuss an appropriate solution. Where an order or part of an order must be cancelled, any applicable refund will be handled in accordance with the relevant payment process and applicable law.

5. Prices, Currency, and Discounts

Product prices and available promotional offers are displayed on the website or during checkout.

The applicable purchase amount is generally the amount presented in the final checkout summary when you submit your order, subject to the correction of obvious errors where permitted by law.

Depending on your purchase, the checkout total may include:

• Product prices and quantities.

• Valid promotional discounts.

• Shipping charges.

• Applicable taxes.

• Other charges disclosed before payment.

The currency applicable to your transaction will be shown during checkout. If your bank or payment provider converts the transaction into another currency, its exchange rate or additional fees may affect the amount charged to your account.

Promotional codes are subject to their stated conditions, which may include expiration dates, eligible products, minimum spending requirements, or restrictions on combining offers.

A discount is applied only when the checkout summary reflects the relevant reduction.

6. Placing an Order

To place an order, select your products, review your cart, enter the required information, and follow the checkout instructions.

Before submitting payment, please verify:

• Product names and selected options.

• Quantities and displayed prices.

• Contact and delivery details.

• Billing information.

• Available shipping options and charges.

• Applicable discounts.

• Final transaction amount.

You are responsible for reviewing the information you provide before completing checkout. If you discover an error after placing an order, contact us promptly so we can determine whether it can still be corrected.

7. Order Confirmation and Acceptance

After a successful checkout submission, you will generally receive an order confirmation by email.

The confirmation may include your order number, purchased products, payment summary, and delivery information.

An automated confirmation indicates that your order has been received. It does not necessarily mean that every fulfillment step has been completed.

Orders may remain subject to payment authorization, inventory verification, fraud-prevention checks, and other reasonable processing requirements.

We reserve the right to decline or cancel an order where permitted by law, including where:

• Payment cannot be authorized.

• Fraudulent or unauthorized activity is reasonably suspected.

• A product is unavailable.

• The delivery destination cannot be supported.

• Material information is incomplete or inaccurate.

• An obvious pricing or technical error has occurred.

If an order is cancelled after payment has been collected, the applicable amount will be refunded in accordance with the circumstances and relevant legal requirements.

8. Order Changes and Cancellations

If you need to change a product, quantity, or delivery address, or request cancellation, please contact us as soon as possible.

Email: service@dujrid.com

Please include your order number and a clear explanation of your request.

Our published shipping procedure asks customers to submit change or cancellation requests within 12 hours of purchase. However, submitting a request does not guarantee that it can be completed.

Orders that have entered processing, packaging, or dispatch may no longer be eligible for modification or cancellation.

If cancellation is no longer possible, an eligible return may be requested after delivery under our Return and Refund Policy.

Mandatory statutory cancellation and withdrawal rights remain unaffected by this procedure.

9. Payment Methods and Authorization

The payment methods available for a transaction are those displayed during checkout.

Depending on the store's payment configuration and your location, available options may include eligible credit cards, debit cards, or supported digital payment services.

Payment authorization may be affected by factors such as incorrect billing information, insufficient funds, card issuer restrictions, security verification, or limitations imposed by the payment provider.

If a payment is declined, review the information entered and contact your bank or payment provider if necessary.

If a payment result is unclear, check the transaction status before attempting another payment to reduce the risk of duplicate charges.

10. Payment Security

Payments are processed through the payment services made available in our checkout environment.

The security procedures used for a transaction depend on the payment provider and method selected. Customers should complete purchases through the official website and follow the relevant payment instructions.

For your protection, never send complete payment card numbers, card security codes, online banking passwords, or one-time verification codes to our customer support email address.

For additional information about payment handling and personal information, please review our Payment and Security page and Privacy Policy.

11. Order Processing and Fulfillment

Our standard order processing period is generally 2–5 business days before dispatch. During major promotions, holidays, or unusually busy periods, processing may occasionally take up to 6 business days.

Processing time is separate from carrier transit time.

Orders may be fulfilled through different warehouses or fulfillment facilities depending on inventory availability, destination, and operational requirements. The dispatch location may differ from our registered business address.

Products within a single order may sometimes be shipped separately. Where applicable, separate parcels may have different tracking references and delivery dates.

12. Shipping Charges and Delivery Estimates

Our standard shipping policy lists a shipping fee of $6.99 per order. Please review the actual shipping amount presented during checkout before completing your purchase.

Estimated transit times after dispatch are generally:

These estimates exclude the standard order processing period and are not guaranteed arrival dates.

Delivery may be affected by carrier congestion, customs inspections, severe weather, public holidays, transportation interruptions, address errors, or other circumstances outside our reasonable control.

We will provide reasonable assistance when a customer reports a delivery issue. Nothing in this section excludes any delivery obligations or remedies required by applicable law.

13. Shipment Tracking

Where tracking is available, shipment information will generally be provided after dispatch.

Carrier systems may require approximately 1–3 business days after shipping information is created before the first tracking event becomes visible.

Temporary gaps in tracking updates do not necessarily mean that a package has been lost.

If tracking remains unchanged for an extended period or indicates a delivery problem, please contact service@dujrid.com with your order number and tracking reference.

14. International Shipments, Customs, and Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless an applicable charge is expressly collected during checkout or the shipping terms state otherwise, the recipient may be responsible for such charges where required by local law.

Customs authorities determine their own inspection procedures, fees, and release requirements. These matters may affect delivery times and cannot always be controlled by DUJRID™.

Customers are encouraged to review relevant import requirements before ordering.

15. Returns and Refunds

Eligible products may generally be returned within 30 days after delivery, subject to our Return and Refund Policy and applicable law.

For a standard change-of-mind return, products should generally be unused, unworn, in their original condition, and accompanied by applicable accessories and proof of purchase.

Products showing customer-caused damage, unauthorized alteration, or other conditions inconsistent with the applicable return requirements may not qualify for a standard return, subject to mandatory consumer rights.

To begin a return, contact:

service@dujrid.com

Please obtain instructions before sending an item back. Our registered business address is not automatically the authorized return-processing location.

Return shipping costs and other arrangements depend on the circumstances, the published policy, and applicable law.

16. Refund Processing

Once an authorized return has been received and reviewed, we will communicate the outcome of the refund assessment.

Approved refunds are generally issued to the original payment method, subject to the relevant payment process and applicable legal requirements.

Our standard return policy targets processing approved refunds within approximately 10 business days after the return review is completed. Banks, card issuers, and payment providers may require additional time before funds appear in your account.

For statutory withdrawal requests, refund deadlines and applicable conditions will follow the law governing the transaction.

If you need assistance with a refund, email service@dujrid.com and include your order number.

17. Exchanges

If you would like a different product or variation, contact our support team to discuss the available options.

Where a direct exchange is not available, the process may involve returning the original item under the applicable return procedure and placing a separate order for the preferred product.

Product availability, price differences, shipping arrangements, and the condition of the original item may affect the options available.

Nothing in this section limits your rights concerning defective or non-conforming products.

18. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or materially different from what you ordered, contact service@dujrid.com as soon as reasonably possible.

To help us review the matter, we may request:

• Your order number.

• A description of the problem.

• Photographs of the item and packaging.

• Relevant tracking or shipping-label information.

For visible shipping damage, our shipping policy asks customers to report the issue within 72 hours of delivery, where reasonably possible. This reporting request does not remove any mandatory rights under applicable consumer law.

If a shipment contains multiple parcels, please review the available tracking information before reporting an item as missing.

After reviewing the circumstances, we will advise you of the appropriate resolution. Depending on the issue, this may include a replacement, refund, or another remedy available under our policies and applicable law.

19. Lost, Delayed, or Undeliverable Packages

If tracking indicates that a package has been lost, or if your order has not arrived within a reasonable period, contact us with your order number and tracking details.

We may need to review carrier records or request an investigation before determining the shipment's status.

Where a carrier confirms that a package has been lost in transit, our shipping policy provides for a replacement at no additional cost, subject to product availability and applicable legal requirements. If a replacement is unavailable, we will discuss an appropriate alternative.

If tracking shows that a package has been delivered but you cannot locate it, check nearby delivery areas, parcel lockers, building reception, household members, and the carrier's detailed tracking information before contacting us.

If delivery fails because of an incorrect address, unsuccessful delivery attempts, failure to collect a parcel, or unresolved customs requirements, available refund or reshipment options will depend on the circumstances and applicable law.

20. Intellectual Property

The DUJRID™ website may contain trademarks, logos, product photographs, descriptions, graphics, illustrations, page layouts, and other content protected by intellectual property laws.

These materials may be owned by or lawfully licensed to Suzhou Anlixun Technology Co., Ltd. or their respective rights holders.

Unless authorized by the relevant rights holder or permitted by law, you may not:

• Reproduce protected website content for unauthorized commercial use.

• Use DUJRID™ branding in a misleading manner.

• Copy substantial portions of our product photography or descriptions.

• Misrepresent your affiliation with our business.

• Use our materials to create a deceptive imitation of the website.

All applicable rights are reserved.

21. Customer Reviews and Submissions

Where our website allows customers to submit reviews, photographs, comments, or other content, you are responsible for ensuring that your submission is lawful and that you have the necessary rights to provide it.

Submissions must not contain knowingly false or misleading claims, unlawfully disclosed personal information, infringing material, malicious code, or other unlawful content.

Where permitted by applicable law, we may moderate, restrict, or remove submissions that violate these Terms or applicable requirements.

By submitting content, you authorize its use for the purposes and under the terms disclosed through the relevant submission feature. Any additional license or permission will be governed by the terms presented when you submit the content.

22. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable law.

Depending on your interaction with the store, information may be used to process orders, coordinate delivery, provide customer support, administer payments, maintain website operations, or meet legal obligations.

Our operations may involve third-party providers that support services such as hosting, payment processing, fulfillment, analytics, or customer communications.

Please review our Privacy Policy for further information about information collection, use, disclosure, retention, and applicable privacy choices.

23. Third-Party Services and Links

Our store may rely on third-party services for payment processing, hosting, ecommerce functionality, shipping, analytics, customer support, and other operational purposes.

The relevant third parties may maintain their own terms, privacy policies, and security procedures.

Where you interact directly with an external website or service, its applicable terms and policies may govern that interaction.

DUJRID™ does not control every aspect of independent third-party services. However, nothing in these Terms excludes any responsibility that applicable law places on us.

24. Website Availability and Technical Issues

We make reasonable efforts to maintain access to dujrid.com and its shopping functions.

Temporary interruptions may occur because of maintenance, software updates, hosting problems, network outages, security incidents, or third-party service failures.

Product availability, website functionality, and certain features may change as store operations develop.

We do not guarantee uninterrupted access to every website feature at all times. This does not limit any obligation imposed by applicable law.

25. Prohibited Activities

You may not use our website to:

• Engage in unlawful activity or commit fraud.

• Obtain unauthorized access to website systems or accounts.

• Interfere with website security or normal operation.

• Introduce malware or other harmful code.

• Conduct phishing, unlawful spam, or unauthorized data collection.

• Infringe intellectual property rights.

• Impersonate DUJRID™ or another person.

• Submit content that violates these Terms or applicable law.

Where misuse is reasonably identified, we may take appropriate steps to protect our customers, website, and business, subject to applicable law.

26. Disclaimers and Liability

We aim to provide useful product information and a reliable shopping experience. However, website features may occasionally be interrupted, and technical errors may occur.

To the extent permitted by applicable law, we do not guarantee that every website function will always be available without interruption or that every technical issue can be resolved immediately.

To the maximum extent legally permitted, liability for indirect or consequential losses may be limited where the applicable legal requirements for such a limitation are satisfied.

Nothing in these Terms excludes or restricts liability, consumer guarantees, statutory warranties, or other rights that cannot legally be excluded or limited.

In particular, this section does not remove your rights concerning defective, incorrect, or non-conforming goods.

27. Events Beyond Our Reasonable Control

Certain circumstances may delay or interrupt website operations, order processing, or delivery. Examples include natural disasters, severe weather, government restrictions, public emergencies, transportation disruptions, labor disputes, utility failures, and telecommunications outages.

Where such circumstances affect an order, we will provide reasonable assistance as appropriate.

This section does not remove any mandatory obligations or remedies imposed by applicable law.

28. Consumer Rights and European Union Customers

These Terms are intended to operate consistently with applicable consumer protection laws.

Depending on your location, you may have mandatory rights concerning product conformity, defective goods, repairs, replacements, refunds, delivery, cancellation, or withdrawal from a purchase.

For eligible distance purchases, consumers in the European Union may have a statutory 14-day right of withdrawal, subject to applicable legal conditions and exceptions.

This statutory right may operate separately from our standard 30-day return policy.

Certain exceptions may apply, including to specific categories of personalized goods where permitted by law. Any applicable return costs and refund arrangements will be governed by the relevant legal requirements.

Nothing in these Terms is intended to waive, reduce, or improperly restrict consumer rights that cannot legally be excluded.

29. Governing Law and Dispute Resolution

These Terms are intended to be interpreted consistently with the laws applicable to the operation of Suzhou Anlixun Technology Co., Ltd., including relevant laws of the People's Republic of China, subject to mandatory consumer protection rules that apply to customers in their respective jurisdictions.

Where legally permitted, disputes concerning the operation of our business may be submitted to a competent court in Suzhou, China.

This provision does not prevent a consumer from relying on a mandatory right to bring proceedings before another competent court or from exercising a right that cannot lawfully be waived.

If you have a concern about an order, payment, shipment, return, or refund, we encourage you to contact our customer support team first. We will review the available information and explain the options that may be available.

Nothing in this section prevents either party from exercising legal rights or remedies.

30. Updates to These Terms

We may revise these Terms when reasonably necessary to reflect changes in our products, store operations, payment services, shipping arrangements, website functionality, or applicable legal requirements.

When a revised version is published, the Last Updated date will be changed accordingly.

Any revision will be subject to applicable law and will not be used to improperly remove mandatory rights that already apply to a completed transaction.

We encourage customers to review this page periodically.

31. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be applied to the extent legally permissible or treated as severable where necessary.

The remaining provisions will continue to apply to the extent permitted by law.

32. No Waiver

A failure or delay in exercising a right under these Terms does not automatically constitute a permanent waiver of that right.

Any waiver will be effective only to the extent permitted by applicable law.

33. Entire Agreement and Related Policies

These Terms should be read together with the relevant information and policies published on dujrid.com, including:

• About Us

• Contact Us

• FAQ

• Payment and Security

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

These pages provide additional information concerning our business identity, customer support, payment arrangements, personal information practices, order fulfillment, and return procedures.

Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

Where a specific published policy addresses an operational detail, that policy should be read together with these Terms, subject to applicable law.

34. Contact Information

If you have questions about these Terms and Conditions, need help understanding a store policy, or wish to discuss an order-related concern, please contact us using the details below.

Brand / Trademark: DUJRID™

Owner: Ding Jing

Legal Company Name: Suzhou Anlixun Technology Co., Ltd.

Business Address: Room 107, No. 44-46 Wangwu Road, Wuzhong Economic Development Zone, Suzhou, China

Customer Support Email: service@dujrid.com

Customer Service Phone: +86 18575269267

Customer Service Hours: 8:00 AM – 10:00 PM daily

Website: https://dujrid.com

When contacting our team about an existing purchase, please include your order number and a brief explanation of your inquiry. For your security, do not send passwords, full payment card numbers, or payment verification codes by email.

Thank you for choosing DUJRID™. We appreciate your interest in our collection and aim to provide clear product information, straightforward order procedures, and helpful customer support.