At DUJRIDβ’, we want you to feel confident when choosing a piece from our bracelet collection. This Return and Refund Policy explains how to request a return, report a problem with an order, arrange an exchange, and understand the refund process.
Please review the conditions below before sending any item back. All requests are handled according to this policy and applicable consumer protection laws.
1. Return Eligibility
Our standard return request window is 30 days from the date you receive your order. To help us review your request, please ensure that the following conditions are met:
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The item is unused and remains in its original condition.
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Any original packaging, accessories, and product tags supplied with the item are retained, where applicable.
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You can provide your order number or other reasonable proof of purchase.
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The item is not excluded from return under applicable law or the conditions disclosed at purchase.
For jewelry and fashion accessories, please take particular care to avoid scratches, damage, or other changes to the item's original condition while deciding whether to keep it.
If an item does not meet the applicable return conditions, we will review the circumstances before determining whether the request can be accepted. Statutory consumer rights remain unaffected where they apply.
Please contact us within the applicable return period to initiate your request. The return process must be confirmed with our customer support team before you send the item.
2. How to Initiate a Return
To request a return, email our customer support team at:
Please include the following information:
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Your order number.
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The name of the product you wish to return.
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The reason for your request.
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Clear photographs, if they help explain the condition of the item or the issue involved.
After reviewing your request, our team will explain the next steps and, if the return is approved, provide the applicable return instructions and destination.
Important: Please do not send an item back before receiving return instructions from our team. Your original delivery address or our registered business address may not be the appropriate return destination.
Return shipping arrangements and any applicable shipping costs will be communicated as part of the return instructions, subject to applicable law.
3. Damaged or Incorrect Items
We encourage you to inspect your order after delivery. If an item arrives damaged, appears defective, or differs from the product you ordered, please contact us as soon as reasonably possible.
Email service@dujrid.com with:
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Your order number.
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A description of the problem.
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Photographs of the item and its packaging, where appropriate.
Our team will review the information and advise you on the available resolution. Depending on the circumstances and applicable requirements, this may include a replacement, refund, or another appropriate remedy.
Please retain the affected item and its packaging until you receive further instructions. Do not discard or return the item before we have advised you how to proceed.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
4. Non-Returnable Items
Certain products or circumstances may be excluded from our standard voluntary return arrangements, subject to applicable law.
Examples may include:
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Personalized or custom-made items that cannot ordinarily be resold, where a lawful exclusion applies.
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Gift cards, where applicable and where exclusion is permitted.
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Items damaged through misuse or handling beyond what is reasonably necessary to inspect them, where this affects return eligibility under applicable rules.
Sale items and promotional purchases are not automatically excluded from statutory return or refund rights. Their eligibility will depend on the terms disclosed at purchase and the laws that apply to the transaction.
If you are unsure whether your item qualifies for a return, contact service@dujrid.com before sending it back.
Nothing in this section removes any mandatory rights relating to defective, misdescribed, or otherwise non-conforming goods.
5. Exchanges
If you would like a different bracelet or another available product, please contact us to discuss the options.
Our standard exchange process is:
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Contact service@dujrid.com with your order number and the product you would prefer.
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Confirm whether an exchange is available for your order.
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Follow the return instructions provided by our team.
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Once the return arrangement is confirmed, place a new order if instructed to do so.
Product availability, price differences, shipping arrangements, and the condition of the returned item may affect the options available.
An exchange is not complete until the relevant arrangements have been confirmed. If a direct exchange cannot be arranged, our team can explain whether a return and separate replacement purchase may be appropriate.
Your statutory rights regarding defective or non-conforming goods are not affected by this procedure.
6. International Orders β EU Customers
Customers in the European Union may have a statutory right to withdraw from eligible distance purchases within 14 days, without giving a reason, subject to the applicable legal requirements and exceptions.
Where this right applies, the withdrawal period generally begins on the day the customer, or a designated third party other than the carrier, receives the goods. Different rules may apply to orders containing multiple goods delivered separately.
To exercise an applicable withdrawal right, please contact service@dujrid.com with your order details and a clear statement that you wish to withdraw from the purchase.
Please follow the return instructions provided and retain proof of shipment where appropriate.
Under applicable EU consumer rules:
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Certain statutory withdrawal rights may apply even if an item is not covered by our voluntary return arrangements.
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Consumers may be responsible for direct return shipping costs where the law permits this and the required information was provided before purchase.
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Refunds are generally subject to the applicable statutory conditions and deadlines.
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Exceptions may apply to certain personalized goods and other categories specified by law.
Our standard 30-day return window may provide an additional opportunity to request a return. It does not replace, restrict, or reduce any mandatory rights available under applicable EU or national consumer law.
For international purchases outside the European Union, the applicable return and cancellation rights depend on the laws governing the transaction.
7. Refunds
Once an authorized return has been received, the item may be inspected to determine whether it meets the applicable return conditions.
We will notify you of the outcome of the review and any next steps.
Approved Refunds
Where a refund is approved, it will generally be issued to the original payment method, subject to the applicable payment process and legal requirements.
Processing Time
Our target is to process approved standard refunds within 10 business days after the return review is completed. This is an estimated processing period rather than a guarantee of when funds will appear in your account.
Your bank, card issuer, or payment provider may require additional time to post the refund.
For statutory withdrawal requests, refund timing and any applicable conditions will follow the legal requirements governing the transaction.
If Your Refund Has Not Arrived
If the expected processing period has passed and you have not received your refund, please:
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Check the transaction history for your original payment method.
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Contact your bank or payment provider to ask whether the refund is pending.
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Email service@dujrid.com with your order number if you still need assistance.
Our team will review the status and provide any available information.
8. Return Address
Returns must be arranged with our customer support team before an item is shipped back.
Please contact us first:
Email: service@dujrid.com
Company: Suzhou Anlixun Technology Co., Ltd.
Business Address: Room 107, No. 44-46 Wangwu Road, Wuzhong Economic Development Zone, Suzhou, China
The business address above is provided for company identification and correspondence. It is not automatically the authorized return destination. Please use only the return address confirmed by our team for your specific request.
Do not send merchandise to an unconfirmed address, as this may delay the return review or refund process.
Contact DUJRIDβ’
If you have questions about return eligibility, damaged products, exchanges, or refunds, our customer support team is available to assist.
Brand: DUJRIDβ’
Owner: Ding Jing
Company Name: Suzhou Anlixun Technology Co., Ltd.
Email: service@dujrid.com
Phone: +86 18575269267
Customer Service Hours: 8:00 AM β 10:00 PM daily
Website: https://dujrid.com
We appreciate your trust in DUJRIDβ’ and will work to handle eligible return and refund requests clearly and fairly, in accordance with our published policy and applicable consumer protection requirements.